Service policies

A journey inquiry, quote, payment request or acceptance email is not a confirmed reservation.

AP Black Car Service LLC confirms a trip only after reviewing availability and issuing a written reservation confirmation.

Check your pickup date, local time, addresses, flight details, passenger count, luggage and contact number.

Any trip-specific terms must be disclosed before you accept; later changes require agreement.

These policies apply to new bookings and do not retroactively replace previously agreed terms.

Your written quote identifies the vehicle class, transfer price or hourly rate and minimum, deposit or payment deadline, and included services.

Hourly prices apply only to hourly jobs; point-to-point and airport transfers require a separate quote.

Parking, tolls, airport charges, child seats, meet-and-greet, extra stops and other extras must be itemized or their calculation disclosed before acceptance.

Gratuity is optional unless an agreed group or partner package expressly includes it.

No automatic card surcharge or tax is added without a lawful basis and prior disclosure.

Use the secure payment method supplied with your invoice; never email full card details.

Any additional card charge requires valid authorization.

For new bookings, full payment must be received no later than 24 hours before the scheduled pickup time. For reservations made less than 24 hours before pickup, full payment is due at booking. Your written quote and confirmation state the exact payment deadline in the pickup timezone. The cancellation policy applies separately; payment timing does not extend the free-cancellation deadline. Existing reservations retain their accepted terms.

Pay securely using the exact quoted total and reservation number. Payment alone does not confirm a reservation.

Supply the airline, flight number, arrival date and a reachable passenger phone number.

We check flight status when reliable tracking is available and communicate a revised pickup for delays; a major disruption may require a new arrangement based on chauffeur availability.

Your written quote states the included arrival waiting allowance and when it starts, such as actual gate arrival or a later pickup time agreed in advance.

Departures and other pickups use the allowance in their confirmation.

Curbside, terminal and meet-and-greet procedures depend on airport rules; meet-and-greet and parking charges are disclosed in the quote.

Contact us if baggage or immigration takes longer.

Waiting beyond the allowance is subject to availability and the waiting rate disclosed before booking; no undisclosed waiting rate will be imposed.

Private aviation bookings require the aircraft identifier, FBO name/address, arrival estimate and onsite contact.

Aircraft-side access is available only when the FBO and airport authorize it.

The confirmed pickup time starts the waiting allowance specified in your accepted quote.

Cruise bookings must identify the port, terminal, ship and practical disembarkation time.

CBX transportation ends or begins on the U.S. side only; AP's local service does not include driving across the Mexico border.

Travelers handle entry documents, CBX tickets and border processing.

Any Mexico-side referral is a separate arrangement with the identified provider.

For non-commercial-airport transfers, the written quote states the included waiting allowance and its start time.

Extra waiting is charged only at the rate and billing increment disclosed in your quote.

Added stops, a changed destination or extra passengers require approval and may change the price; we explain the revised charge before proceeding whenever practical.

For a transfer, a no-show may be recorded only after the applicable included waiting time expires, the chauffeur is at the agreed lawful meeting location and we attempt to reach the passenger by phone and text when available.

A communicated delay is handled as a waiting or rebooking request.

Any no-show charge follows the cancellation terms accepted for that trip, excludes unused extras, and does not duplicate a waiting charge for the same period.

Send cancellations to reservations@apblackcarservices.com or call/text 949-813-1069.

We assess the time of receipt, not the time of our reply; if an urgent request gets no response, call.

The written quote must state the cancellation deadline and any fee before acceptance.

Any late cancellation or no-show fee is limited to the amount or calculation disclosed in your accepted quote.

For hourly work, the quote must identify whether the fee is based on the minimum reserved hours or another disclosed commitment.

Fees exclude unincurred optional extras, cannot create double recovery and must comply with applicable law.

Specialty vehicles, buses, multi-day work, major events and worldwide partner trips require their own disclosed terms; no undisclosed partner penalty is passed on.

If AP cannot provide the agreed service and you decline a suitable offered alternative, we refund the unprovided portion.

Refunds return through the original payment method; bank posting times vary.

Contact us about a billing concern; these terms do not restrict lawful consumer or payment-dispute rights.

For new bookings accepted from October 16, 2026: free cancellation is available at least 24 hours before pickup for Full Size SUV — Chevy Suburban, Black on Black, GMC Yukon, Cadillac Escalade, Lincoln Navigator and standard luxury sedans; at least 72 hours before pickup for Mercedes-Benz Sprinter vans; and at least 7 days before pickup for party buses, stretch limousines, Rolls-Royce, Bentley, Lamborghini and other specialty vehicles. After the applicable deadline, the cancellation fee is 100% of the booked transportation price, excluding optional gratuities and expenses not incurred. The exact deadline, including pickup timezone, and fee are disclosed before acceptance and included in the written confirmation. Existing reservations keep their accepted terms. If AP Black cannot provide the confirmed service and you decline an alternative, we refund the portion not provided.

The confirmed hourly minimum reserves the chauffeur and vehicle for the agreed block.

Billable time begins at the agreed pickup time and covers requested waiting and stops during that block.

Extra time, mileage limits, travel to/from a distant location and overnight expenses must be disclosed in the quote; garage-to-garage billing is not assumed.

Early completion does not reduce an accepted minimum.

Extensions depend on availability and are approved at the quoted increment before use.

Long-distance routes, driver breaks, overnight accommodation and return logistics are planned in advance.

Traffic and road conditions can affect arrival; allow a practical buffer for flights, meetings and events.

The owner's directly operated vehicle is a Full Size SUV — Chevy Suburban, Black on Black, advertised for up to seven passengers subject to the installed seating configuration and safe luggage capacity.

Other fleet choices may be arranged through partners.

Passenger maximums do not guarantee room for the same number of large suitcases; tell us about strollers, mobility equipment, golf bags and oversize items.

Representative fleet images do not establish ownership or guarantee an exact model.

We identify the booked class and any expressly guaranteed model in writing.

An equivalent or upgraded substitution must meet your confirmed capacity and service needs; a material downgrade or inability to meet those needs is discussed with you and may be declined with a refund for the unprovided service.

Specialty and exotic vehicles listed as Southern California-only remain subject to confirmed location, hourly minimums and availability.

Nationwide and international requests are arranged with identified local partners, subject to local availability and disclosed booking terms.

Every passenger needs an available seat and the required restraint.

Request child seats or boosters in advance with the child's age, height and weight; child car seats cost $20 each and booster seats cost $10 each. Seat type, suitability and availability are confirmed before booking.

Parents or guardians remain responsible for the child and must help verify a proper restraint fit.

Unaccompanied minors require advance written acceptance and a named responsible adult at both ends; they are not accepted automatically.

Tell us about accessibility needs so we can discuss a suitable vehicle and assistance; advance notice is helpful and is not a condition of statutory rights.

Service animals are accommodated as required by law without a pet surcharge or a pet-carrier requirement.

Mobility aids are accommodated where safely possible.

Chauffeur assistance does not include lifting a passenger, medical treatment or personal care.

Concerts, stadium events, prom, weddings, parties, theme parks, casinos, wine tours, shopping, golf outings and business roadshows follow the confirmed itinerary and booking type.

A return trip must be reserved separately or included expressly; a drop-off does not reserve an on-call return chauffeur.

Road closures may require a nearby permitted meeting point communicated to the passenger.

Keep a reachable phone and contact us before leaving the meeting area.

Minors may not possess or consume alcohol.

Alcohol rules vary by vehicle and operator and must be confirmed before booking; no open-container permission is implied.

VIP and government travel includes discreet chauffeur transportation, not armed protection, law-enforcement authority, bodyguard services or a guarantee of absolute confidentiality.

Doctor and pre-/post-procedure trips are ordinary non-emergency transportation, not ambulance or clinical services.

A medical facility may require a responsible adult escort after sedation; the chauffeur cannot substitute for that escort or make a medical discharge decision.

Call emergency services for a medical emergency.

Your Car, Our Driver requires separate written acceptance of the authorized driver, roadworthy vehicle, registration, insurance applicable to the arrangement, permitted use and incident procedure before dispatch.

Booking this service does not establish insurance coverage or authorize an unsafe vehicle to be driven.

Time-sensitive packages and discreet art transport require advance acceptance of the contents, dimensions, weight, declared value, handling instructions and named sender/recipient.

Passenger transportation insurance is not represented as cargo or fine-art coverage.

Fragile, high-value or temperature-sensitive items require a confirmed suitable arrangement; we do not imply insured value or specialist handling without written verification.

Illegal goods, hazardous materials and undisclosed restricted items are not accepted.

Delivery timing, proof of handoff and any recipient signature requirement are agreed in writing; a chauffeur trip is not a guarantee against traffic delays.

Wear seat belts and follow lawful safety instructions.

Smoking, vaping, illegal drugs, harassment, threats, property damage and unsafe behavior are prohibited.

Food or beverages other than supplied water need chauffeur approval.

Unsafe conduct may require a stop at a safe lawful location and ending service; charges are assessed under the accepted terms and applicable law.

Extraordinary cleaning or damage is supported by photos or other evidence and an itemized reasonable cost; ordinary wear does not create a cleaning fee.

Notify us promptly about lost property.

We will help search and arrange collection when found; any delivery cost is agreed first.

No clause removes responsibility that the law requires.

We use trip details and contact information to quote, coordinate, invoice and support the journey, and share necessary information with the assigned chauffeur, relevant service partner and payment or inquiry providers.

Do not send unnecessary medical, identity or financial documents through the inquiry form.

We do not sell booking details or publish client images or reviews without permission.

Website inquiries use FormSubmit; business email may be sent through Resend.

Request access, correction, deletion or other applicable privacy assistance using our reservations contact.

Booking communications do not automatically enroll you in marketing.

Affiliate work requires a written assignment, agreed rate and payer, operational contact and confirmed vehicle availability; client details are used only for the assigned work and not for unsolicited solicitation.

Partner documents, licensing and insurance must be checked before assignment.

Report a service issue promptly with the booking reference so we can investigate and discuss a fair remedy.

Weather, closures or mechanical issues are communicated as soon as practical, with alternatives and refunds for unprovided service as applicable.

These policies do not waive nonwaivable rights or liability for misconduct or negligence where such a waiver is prohibited.

Updated October 16, 2026.

Applies to new bookings that accept these terms.

The policy version and trip-specific terms supplied when you accept your booking govern that trip; later website changes do not alter it automatically.

AP Black Car Service LLC • 949-813-1069 • reservations@apblackcarservices.com.

Please contact us before booking if a term or requested service needs clarification.